Computer Services Refund Policy

This refund policy has been created to illustrate the circumstances when Computer Services Inc will issue a refund and the process involved in the same. By registering for any of Creative Peppers Inc DBA Computer Services, you are stating that you have read and accepted all of the terms and conditions outlined in this refund policy.

Scope

• This policy states the process followed by Computer Services and/or a website owned and operated by Computer Services while issuing refunds.
• This policy does not apply to conduct of companies that Computer Services does not own or control. Any third-party services are exclusive to this policy.

  We always strive to reach a mutually beneficial resolution. If you are displeased for any reason and are thinking to file a refund claim, please spare a few minutes in apprising us of the situation at care@ComputerServicesTX.com. We’ll address the concern immediately.

Eligibility for refund

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

• Service & Support execution
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@ComputerServicesTX.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded, unless they are defective or not working.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exg@ComputerServicesTX.com and send your item to:
595 Round Rock West Dr Ste 304, Round Rock, TX, 78681

Shipping

To return your product, you should mail your product to:
595 Round Rock West Dr Ste 304, Round Rock, TX, 78681

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Notwithstanding this Computer Services may, at its sole discretion and on a case by case basis, agree to a refund of service fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with Computer Services. On the specific request of the client, Computer Services may process the refund in some other account subject to submission of such documents/information as may be asked by Computer Services for the said purpose.

For incident based plans, you will be eligible for refund when any of the following criterion’s are met:
# You have all the prerequisites which were required to resolve the problem and Issue was not resolved until the time account was active.

# The issue is out of scope for the particular plan
# 15 days have not passed after the issue was last worked upon by Computer Services technician

Refund Process for Web Projects

Computer Services ensures that every project is handled in a professional manner and the client gets the result as per the agreed scope and proposal. In case you are not happy with the outcome and are already through with the issue resolution discussion, we do process refund requests as per the following conditions.

You are entitled to get refund* of the upfront payment you made (if any) in the event of:

Initial designs are not up to the mark.

The project has not started.

If the dedicated resource (programmer/designer/SEO expert) has not started the project.

Computer Support Services provided are not satisfactory.

​

You are entitled to a partial refund in the event of:

If we fail to deliver as per the scope after the initial design style is approved and a proportion of work is already completed.

No mention of the refund policy in the agreement, the refund amount is at prudence of the service provider.

Project cancellation within 48 hours of making payment.

If you decide cancel dedicate resource contract at any point in time. The calculation will be done on a pro-rata basis.

​

No refund will be given if:

You have already approved and signed off the designs mocks. This condition, however, does not apply if we are unable to complete the project as per the original specifications.

If the project is completed and code already set up on the server

There are delays caused by lack of communication from your end.

If you haven’t escalated your issue with the dedicated resource, to the assigned project manager and asked for commitments towards discounts for the work loss.

If the service period has expired.

​

Please note that Computer Services delivery obligation is subject to:

A project is not considered annulled if the agreed upon/pending invoices are not settled.

Computer Services is not bound to respect the Refund Policy if required information for successful completion of the project is not communicated to us in a timely manner.

If the information provided to Computer Services is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, Computer Services is not bound to maintain its delivery and /or refund commitments.

Computer Services will not make any compensation for the delay of delivery under any circumstances unless there is a special agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

Computer Services’ liability is limited to the value of the portion of the project (as per Computer Services’ proposal) which stands incomplete at any given point in time. The liability to refund arises only once the project has been canceled by the client and such cancellation has been communicated to Computer Services in writing.

Processing of Refunds

Refunds will be issued within 2-7 business days of the cancellation through the same method of payment as the original. *Payments done via Credit Cards will be refunded after deducting a fee of 20% or $50 (whichever is less) towards administration charges.

Note: Computer Services reserves the right to modify terms of the return policy at its discretion. Please review terms sporadically. Your continued use of Computer Services website after any such alterations indicate your acceptance of the same.